FAQ

  1. How do I pay?

    We accept a 10% deposit when you reserve online. We take this out of your total, then charge the rest on-site when we come to deliver your unit. We accept cash or credit card, however we no longer accept checks.

  2. How do I reserve a moonwalk?

    Just visit our home page, enter the date of your event and which category of product you would like to rent, and go through the checkout process!
    If you have any issues you can either:

    Call: 936-689-9818
    OR E-mail:allstarmoonwalks@gmail.com

  3. Are you licensed?

    We are licensed and insured to $1,000,000 with a general liability policy

  4. How long are rentals?

    Our rentals are for up to 8 hours with the exception of the mechanical bull, the rock wall, the trackless train and photo booth.

  5. Are the inflatables safe?

    Safety is first on the list with All-Star Moonwalks. We disinfect all of our units with a lead-free, kid friendly disinfectant in order to protect you from any unwanted germs. We also secure all of our moonwalks with 12inch stakes (or sandbags) to prevent any unwanted flying bounce houses! Our units are also designed and constructed with safety in mind.

  6. Do I have to setup?

    Professional trained installers will set up our equipment, and we provide on-site instructions for all features and services. Our quality is unmatched!

  7. What time will you deliver?

    Our drivers strive to deliver at least an hour before your event time, making room for any mishaps during the setup process. However, be aware that sometimes we may have to deliver a bit earlier than your event time in order to satisfy all of our customers! We will have your exact delivery time a day or so before your event.

  8. What if I need to cancel my reservation?

    Our no-hassle reschedule policy means that you can cancel for any reason up until the day of your event. You will receive a “rescheduling” credit that is valid for up to 1 year from the original date of your event. Credit will not be issued if the cancellation was not made before our drivers show up to deliver the rental equipment.

  9. Can you set up inflatables at parks?

    Yes we can! Just make sure you get the approval of the park prior to setting up the inflatable. They also require a certificate of insurance which we can provide if needed.

Couldn't find the answer? We can help!

Your happiness is our number one priority. If you have any questions or problems while trying to book one of our units, feel free to either give us a call or fill out this form and one of our team members will get back to you within the next 24 hours

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What are you waiting for? Rent now to turn your event into an exciting experience that you'll never forget.

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